Process Analyst

Description

RATIONALE

Reporting to the Head of Section - Business Process, the Process Analyst is involved in corporate projects and process optimization mandates. It defines and transforms existing processes in order to align them with new solutions and to increase operational and organizational efficiency, while respecting best practices. He provides process consulting services and transfers knowledge to business units to enable them to adopt a process management approach. He advises and collaborates on the implementation of best management practices, while aiming for optimal use of technologies.

MAIN RESPONSIBILITIES

• Design, map, model, optimize business processes, respect best practices in process management and use a corporate modeling and process management tool;
• Develop an excellent understanding of the organization, applications, processes and key success factors that will help the company to perform;
• Identify and analyze the processes and core workflows affected by different technological, organizational or legislative changes using the Lean Six Sigma methodology;
• Prepare and lead workshops with a Kaizen approach to identify optimal and efficient solutions that meet the needs of the organization;
• Advise and collaborate on optimizing work organization and carry out organizational and operational assessments and diagnoses;
• Collect and document business and process needs, and ensure that outputs are consistent with needs;
• Document, analyze and measure current processes in order to identify areas for improvement and propose innovative solutions;
• Identify and recommend key-performance-indicators (KPIs) to measure the performance of business processes and support customers in a process of continuous improvement and the formulation of their control plan;
• Ensure the sharing of knowledge and best practices in process management, continuous improvement and operational efficiency within the organization;
• Participate in the prioritization of projects by analyzing their relevance and the scale of projected earnings;
• Contribute to the evolution and optimization of the methods, tools and templates of the team;